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Refund Policy

Last updated: September 2026

1. What you are buying

A deep report is a digital product custom-generated for you by AI from your own assessment answers. Because it is created on demand and delivered immediately, different refund rules apply than for physical goods.

2. Full refund — guaranteed cases

  • Your report was not generated (e.g. persistent technical failure) — we refund in full, no questions asked.
  • You were charged twice for the same report.
  • You did not make or authorize the charge (fraud) — we refund and report to PayPal.

3. Case-by-case refund window

If your report was generated successfully but you are genuinely unsatisfied, email us within 14 days of purchase with your order ID and a short explanation. We review these individually and, at our discretion, issue a full or partial refund. We'd rather have a happy non-customer than an unhappy customer — but please read the report description carefully before buying.

4. Cases we cannot refund

  • The report was generated and delivered, and more than 14 days have passed.
  • You disagree with the assessment content (reports are self-reflection tools, not clinical evaluations — see our Terms).
  • You purchased for a result on a different account or from a session that was not signed in.

5. EU / UK withdrawal right

Consumers in the EU/UK normally have a 14-day right of withdrawal for digital content. By clicking "Pay Now" you expressly consent to us beginning creation of your personalized report immediately, and acknowledge that this waives your right of withdrawal once generation has started — except where the content is defective or not delivered, in which case §2 applies.

6. How to request

  1. Email jiaojiao3215@gmail.com with your PayPal transaction ID or the order ID from your Dashboard → Orders page.
  2. We reply within 2 business days and process approved refunds within 5–10 business days via PayPal (refunds go back to your original payment method).

7. Refund effects

When a refund is issued, the associated report is locked again and the order is marked "refunded" in your order history.